Frequently Asked Questions (FAQs)
FAQ
Welcome to the Patio Plush FAQ page. We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Below are the estimated delivery times:
- Order Cutoff Time: 05:00 pm (EST) - Orders placed after this time will be processed the following business day.
- Order Handling Time: 1-2 business days (Monday to Friday).
- Transit Time: 5-7 business days (Monday to Friday).
For more details, please refer to our Shipping & Delivery Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States, with no minimum purchase requirement.
Question #3: Where is Patio Plush located?
Answer: Patio Plush is based in the United States, providing high-quality outdoor products to customers nationwide. We currently ship only within the USA.
Question #4: What payment methods do you accept?
Answer: We accept the following payment methods to provide flexibility for our customers:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
All transactions are SSL encrypted to ensure your data is protected. View our Billing Terms and Conditions Policy.
Question #5: What if I receive a defective or damaged product?
Answer: If you receive a defective or damaged product, please contact us within 7 days of delivery. We’ll arrange a replacement or refund. For more details, please refer to our Return Policy.
Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll assist with the cancellation.
Question #7: What is your return policy?
Answer: We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of delivery for a refund or exchange. Please ensure the product is unused and in its original packaging. Return shipping costs may apply. For complete details, refer to our Return Policy.
Question #8: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. It may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team by:
- Email: support@patioplush.com
- Phone: +16477104727
- Contact Form on our website
Customer service hours: Monday to Saturday, 9:30 am to 7:00 pm (EST). We aim to respond to all inquiries within 1-2 days.
Question #10: Do you ship internationally?
Answer: No, we currently ship only within the United States.
Question #11: Can I update my shipping address?
Answer: Yes, you can update your shipping address before the order has shipped by contacting our customer service team. Unfortunately, we cannot change the address once the order has been dispatched.
Question #12: What should I do if I don’t receive my order?
Answer: If your order hasn’t arrived within the expected delivery time, please check your tracking information or contact our customer service team. We’ll work to resolve any delivery issues as quickly as possible.
Question #13: How can I track my order?
Answer: Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package through the carrier's website. If you have any issues, feel free to contact our customer service team.
For More Information:
Customer Support: 24/7
Phone: +16477104727
Email: support@patioplush.com
Address: 7103 Brent Lane, Lynden Washington 98264, United States.