Frequently Asked Questions (FAQs)

1. What is your return policy?
We accept returns for both defective and non-defective products within 30 days of the delivery date. Items must be in new, unused condition and in their original packaging. Customers are responsible for return shipping costs, as we do not provide return labels. No restocking fees apply.

2. How do I initiate a return?
To start a return, please email us at support@patioplush.com with your order details. You will need to arrange return shipping to the following address:

Patio Plush
7103 Brent Lane, Lynden, Washington 98264
United States

3. Can I exchange an item?
Yes, we offer exchanges for eligible products that meet our return conditions. Please contact our support team at support@patioplush.com to request an exchange.

4. How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 10 days to your original payment method. Refunds do not include the original shipping fees. You will receive an email notification once your refund has been processed.

5. Can I cancel my order?
Yes, you can cancel your order for a full refund if you contact us at support@patioplush.com within 24 hours of placing your order.

6. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United States, with no minimum order requirement.

7. What are your delivery times?
Orders are processed within 1 to 2 business days (Monday to Saturday). Once shipped, delivery takes approximately 5 to 7 business days via USPS, UPS, or FedEx.

8. What should I do if my order is delayed or lost?
If you experience any delivery issues, such as delays or lost packages, please contact our customer service team at support@patioplush.com. We will work to resolve the issue as quickly as possible.

9. Will I receive an invoice for my order?
Yes, after placing your order, you will receive a confirmation email with your order details. An invoice will also be included with your shipment.

10. What happens if my payment fails?
If your payment fails, we will notify you via email. You will need to provide an alternative payment method to complete your order.

11. How do you handle disputes and chargebacks?
If you have any issues with your order, please contact us first at support@patioplush.com so we can resolve the matter. Unauthorized chargebacks will be investigated, and if deemed unjustified, you will be responsible for the chargeback amount and any associated fees .